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Terms and conditions – Delivery Fee on Goods

  1. Any purchase order of HKD 300 or above will enjoy Hong Kong and Macau free delivery.
  2. Any purchase orders below HKD 300 will be charged HKD 55 for the delivery.
  3. The delivery fee is calculated on a single order basis.
  4. Additional delivery cost will be charged if there are any exchange or return of goods.
  5. Pacific Coffee Company Limited is not liable to any customs, duties or specific licenses to be obtained or applied for registration of your purchased products required by the delivery destination.
  6. Delivery service is not applicable to restricted areas, road which prohibited truck weighted 5.5 tones or above, exhibition site, hotel, apartment under renovation, boathouse/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony. Should deliveries be made to a ferry terminal, the customer must arrange their own drop-off/pick up logistics.
  7. When an order is accepted, the item/s is/are dispatched within 5-7 working days of placing the order, except the following conditions:

7.1. The order item is out of stock.

7.2. Pre-order is required for JURA replacement parts. The dispatch date depends on the JURA’s order status.

7.3. Insufficient Clear funds.

  1. This Terms and Conditions (Terms and Conditions- Delivery) is applicable to eshop-coffeesolutions.pacificcoffee.com/ upon successful order completion.
  2. For any inquiries, please contact our hotline at +852 8100 0622 or email us at coffeesolutions@pacificcoffee.com.
  3. Pacific Coffee Company Limited reserves the right of final decision in case of disputes.
  4. Please refer to the Terms and Conditions (3.6. Delivery) for details.

*The delivery fee is calculated based on the subtotal amount of the goods upon purchase.