TERMS AND CONDITIONS FOR MACHINE WARRANTY

For corporate customer, we offer a 12-month warranty for the coffee equipment from the date of purchase. During the Warranty Period, customer will be entitled to the repair service of the equipment and replacement of parts ( the "Repair Work") free of charge arising from defects in the materials and workmanship of the equipment.

Pacific Coffee shall provide services on site (only applicable for Pro-line coffee machines) between the hours of 9:00 a.m. and 6:00 p.m., Monday to Friday (excluding public holidays).  For home-line coffee machines, Customer should bring the equipment and official invoice to Pacific Coffee service center for warranty services. 

This warranty does not cover (not limited to below):
1) Descaling, filter exchange (if applicable) and regular cleaning
2) The results of abuse, neglect, improper use of machine, use of unapproved cleaning supplies, or attempted repair, modification, installation / de-installation by any person (s) not authorized by Pacific Coffee.
3) Loss or damage of machine accessories
4) Normal wear and tear

* Pacific Coffee shall exercise its sole and absolute discretion to determine whether to charge a service fee for the Repair Works, or whether to carry out the Repair Work. Pacific Coffee’s decision shall be final