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FAQs

JURA Register Our Beans Accessories Managing your account Placing an order Once you’ve placed your order

I am new to Pacific Coffee, how do I register?

All you need to do is click here. You can successfully register in just a few clicks. You may contact Coffee Solutions by Pacific Coffee Services Hotline 852 8100 0622 for further enqiuries.

I have not received the confirmation email to complete my registration.

Please check in your junk mail folder. If you can’t find the email, you may contact Coffee Solutions by Pacific Coffee Services Hotline 852 8100 0622.

I cannot click on the link from the email you have sent me.

If the link doesn't work, please copy and paste the link directly into the address bar of your browser.

Is your website secure?

Online payment service is provided by VISA, Mastercard and Paypal. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using omodo SSL Certificate transaction encryption.

How do I claim my 1 year warranty after I have bought a new machine?

To claim your 1 year warranty, simply register your machine serial number at the bottom of your machine on this website, 1 year warranty will be automatically given.

If you’ve already registered on our website but didn’t buy your machine, you can buy it at any time and register your machine after you have bought your machine.

Can I shop online if I don’t have a machine or haven’t registered my machine?

Yes, of course, but you’ll need to register your basic information by clicking here first.

I am having problems viewing the website.

In order to use this site, you must have ‘cookies’ enabled on your computer.