Q1
How do I place an order?
  • Login using your username and password.
  • Go to the Coffee Solutions by Pacific Coffee Online Shop.
  • Select the quantity of the item you want then click on the little trolley icon next to it.
  • When you’ve finished shopping, click on the ‘Check out’ button.
  • You’ll be able to review your order and check you have the correct number of items you require.
  • You can change the amount of items and click on ‘Update’ to update your basket.
  • Click on ‘Address’ once you’re happy with your order and follow the online instructions.
Q2
What cards can I use to pay for my order?

We currently accept Visa, MasterCard, Unionpay Credit Card & Paypal. 

We are sorry that we cannot accept any other payment method at present.

Q3
Why do I have to pay for postage on my order?

We’re sorry if you are disappointed with the amount of your postage contribution. We feel that our online shop offers excellent value for money, with a cost of HK$55 for orders under HK$500.

We contribute towards the total postage costs and you can be assured that we do our best to keep any charges to a minimum. Remember, if your order value is HKD $500 or over, postage is free.

Q4
The postage is charged by every product with individual postage, or charged by each order as a whole?

Postage is charged by each order as a whole, and only be charged when you spend less than HKD $500 in each order.

Q5
My payment has not gone through. Why is this?

Please try again, taking particular care with these points on the payment options screen:
Credit Card: Please make sure you are using a Visa, MasterCard, Unionpay credit card or Paypal.
Name on credit card: Please type this exactly as it appears on your card.
Credit card number: This is the 16-digit number across the middle of your card. It is important to enter this with no spaces.
Expiry Date: Use the drop down boxes to select the correct month and year of expiry.
3 digit security code: This is the last 3 digits from the signature strip on the back of the card.

If you are still not able to submit your order, please call Coffee Solutions by Pacific Coffee Services Hotline 852 8100 0622 for further enquiries.

Q6
I cannot find an item in the shop – does this mean it is not available?

If you cannot find a particular item in the shop, it may mean it is temporarily out of stock. Please call the Coffee Solutions by Pacific Coffee Services Hotline 852 8100 0622 for further enquiries.

Q7
Do you deliver outside Hong Kong?

We currently only deliver to addresses within Hong Kong and Macau.